Bilingual HVAC Answering Service How can Kelley’s Bilingual HVAC Answering Service help your company? Our goal at Kelley’s is to be an extension of your team. Kelley’s bilingual customer service agents are trained in handling the initial call with a professional friendly manner. Firstly, we acquire relevant and accurate information. Secondly, we dispatch the call…
Bilingual Answering Service for Towing Companies Nothing irritates a customer more than having to wait to talk to someone when in need of service. When a customer is in crisis mode because they are having car trouble they expect to talk to someone right away. Consequently, your customers want to be able to reach you…
Weekend Answering Service Days off and Weekends! When was the last time as a small business owner you had free time? When was the last time you weren’t attached at the hip with your phone? With Kelley’s Weekend Answering Service getting out of town, enjoying dinner out with your family or friends, hitting the slopes…
Agents Answer with a Smile! Agents answer with a smile! For 50 years our management team has ingrained to our staff “Put a smile in your voice”. The tone, inflection, volume and rhythm in your voice sets the stage for the call. Speaking in a friendly, warm, compassionate manner encourages callers to be friendly and…
Holiday Phone Coverage It’s that time a year again; the holidays are right about the corner. They come one right after the other, and without proper planning they can cause problems with your customer service process. What do you have configured for your holiday phone coverage? Thanksgiving: Thursday November 22nd Black Friday: Friday November 23rd…
Happy Anniversary Yvonne! Kelley’s would like to thank and congratulate Yvonne on her 5-year anniversary! Yvonne joined our staff in 2013. She started as a bilingual answering service agent. She then became a Team Lead for the answering service. Yvonne is now Kelley’s Director of Education. She helps train our exceptional agents on new accounts…