Bilingual HVAC Answering Service

How can Kelley’s Bilingual HVAC Answering Service help your company?

Our goal at Kelley’s is to be an extension of your team. Kelley’s bilingual customer service agents are trained in handling the initial call with a professional friendly manner. Firstly, we acquire relevant and accurate information. Secondly, we dispatch the call promptly. Kelley’s can also schedule appointments per your customized instructions.

All sizes of HVAC Industry:

Small companies often run their business from their landline or a cell phone. What happens when you are working on a client’s system?  You can answer the call, or you can miss the call. Do you miss a potential client or upset your current client? To sum it up, both have consequences.

If you miss the call the potential new clients hang up and move on to the competition.

If you answer the call are you jeopardizing the relationship you have with your current client?

Is the current customer getting your full attention? Or are they getting fragmented sections of your time?  Do they feel you are invested in their issue? Are you giving them the best customer experience, so they call you for repeat business?

Large Companies handle the first point of contact during regular business hours. What happens during peak season and hours? Do the callers get a busy signal? Could an answering service take the overflow calls? Yes, an answering service can do all these features and more! As a result, your customer’s experience is positive. They feel reassured their problem will be taken care of.

How about after hours?  We have you covered there too! Kelley’s bilingual agents screen calls to determine if they are urgent or non-urgent.  Non-Urgent calls can be relayed via email, fax, or web portal during business hours. Urgent calls can be dispatched to the On-Call via SMS, Email, or calling on a phone. In short, relays and protocols are customized for your company.

How Kelley’s HVAC Answering Service can be beneficial in these situations:

• Kelley’s can be your first point of contact. Our bilingual agents will assure the caller that you will be returning their call shortly to schedule an appointment.
• An additional option would be to have the answering service schedule the appointments for you per your customized instructions.
• Create an excellent new customer experience and streamline the process.
• Allows you to provide your current customer your full attention and an excellent customer experience.

Does your HVAC company have a premium customer list that takes precedence over new clients? Kelley’s agents can cross reference calls to your list and update the On-Call technician appropriately.

Multiple On-Call Tech’s or a rotating On-Call list? Yes, we can program and support these requests also.

Free up your time to have that business meeting. Spend more time with your family. Most importantly, get a higher quality of home life by balancing work and personal time. Know your caller is in capable hands.

Keeping you connected since 1968!

Kelley’s Answering Service has been servicing customers in Walla Walla, Wenatchee, Yakima, Tri-Cities, Spokane, and the Seattle area for over 50 years. Our traditional client base is Washington, Oregon & Idaho. New clients are nationwide!