Welcome New Employees

Welcome Lucia Doci & Cema

Welcome New Employees Lucia, Doci & Cema! In the past two months Kelley’s has welcomed three new bilingual agents to our answering service division. Kelley’s trains its staff on professionalism and courtesy to client’s, callers and fellow staff members. Each of our new employees takes HIPAA training when they’re first hired, along with a month…

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Happy Holiday's

Happy Holiday’s

Happy Holiday’s! The holidays are once again upon us. Kelley’s employees are charged up and ready for Christmas, the office is decorated and gifts are under the tree. With that being said Kelley’s would like to take this time to wish everyone a very happy and safe holiday, and a prosperous New Year. Also Kelley’s…

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Inclement Weather

Inclement Weather

Inclement Weather Conditions Snow is once again upon us, schools are cancelled and many are afraid to brave the roads to head into the office. Keeping your employees safe is one of the most important benefits of an answering service for bad weather conditions. Icy or snowy roads may lead to offices opening late or…

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Angry Caller

Angry Callers

Angry Callers In the answering service industry there are going to be angry callers. In reality they are primarily stressed people looking for a solution to a problem. They are looking to be heard and assured that a qualified individual will assist them. How our agents respond makes a difference in providing an excellent customer…

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Phone Customer Service

Phone Customer Service

Phone Customer Service Customer service, reviews and referrals have always been integral to companies. Great customer service leads to great reviews and happy customers refer their friends and family.  But what happens when there is a bad customer service experience? It can ruin your brand and affect your revenue stream. We make our agents aware…

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Welcome New Employees

Welcome Alexis & Elena

Welcome New Employees Alexis & Elena! In the past three months Kelley’s has welcomed two new bilingual agents to our answering service division. Kelley’s trains its staff on professionalism and courtesy to client’s, callers and fellow staff members. Each of our new employees takes HIPAA training when first hired, along with a month long training…

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Millennials

Millennials

Millennials Kelley’s has many generations of employees. We have some Boomers, some Generation X and our new hires are predominantly Millennials. To say the least how each demographic interacts with each other, management and clients are unique. Our team recently reviewed the article from The Balance on “Tips to Manage Millennials” and found it very…

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Prescreening or Live Answering

Live Answer Versus Prescreening

Live Answer Versus Prescreening Callers. At Kelley’s TC we typically have two types of clients. Those who want all calls answered as soon as possible with a “Live” representative. Those that want their calls screened prior to getting a “Live” representative. What are the advantages of each? And what is right for your clientele? A…

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