Holiday Phone Coverage

Holiday Phone Coverage It’s that time a year again; the holidays are right about the corner. They come one right after the other, and without proper planning they can cause problems with your customer service process. • Thanksgiving: Thursday November 23rd • Black Friday: Friday November 24th • Hanukkah: Begins Tuesday December 12 and ends…

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Welcome New Employees

Welcome Lucia Doci & Cema

Welcome New Employees Lucia, Doci & Cema! In the past two months Kelley’s has welcomed three new bilingual agents to our answering service division. Kelley’s trains its staff on professionalism and courtesy to client’s, callers and fellow staff members. Each of our new employees takes HIPAA training when they’re first hired, along with a month…

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Happy Holiday's

Happy Holiday’s

Happy Holiday’s! The holidays are once again upon us. Kelley’s employees are charged up and ready for Christmas, the office is decorated and gifts are under the tree. With that being said Kelley’s would like to take this time to wish everyone a very happy and safe holiday, and a prosperous New Year. Also Kelley’s…

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Inclement Weather

Inclement Weather

Inclement Weather Conditions Snow is once again upon us, schools are cancelled and many are afraid to brave the roads to head into the office. Keeping your employees safe is one of the most important benefits of an answering service for bad weather conditions. Icy or snowy roads may lead to offices opening late or…

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Angry Caller

Angry Callers

Angry Callers In the answering service industry there are going to be angry callers. In reality they are primarily stressed people looking for a solution to a problem. They are looking to be heard and assured that a qualified individual will assist them. How our agents respond makes a difference in providing an excellent customer…

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Phone Customer Service

Phone Customer Service

Phone Customer Service Customer service, reviews and referrals have always been integral to companies. Great customer service leads to great reviews and happy customers refer their friends and family.  But what happens when there is a bad customer service experience? It can ruin your brand and affect your revenue stream. We make our agents aware…

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