Emotional Intelligence at the Workplace. Leadership skills are crucial in every organization. And great leaders work on these skills all of the time. An article about Emotional Intelligence in the Call Center by Jim Iyoob referenced Daniel Goleman’s book Emotional Intelligence and reminded our organization of the importance of this issue with our staff, our…
Sharing Information with your Answering Service Are you getting the best out of your answering service? Are they able to provide callers with essential information about your business? Each business is customized for their specific needs and requests. However, every business has some of the same structure. This essential information can be quickly and effectively…
Happy Anniversary Yuritzi! Kelley’s would like to thank and congratulate Yuritzi on her 6 year work anniversary. Yuritzi is one of Kelley’s bilingual agents on the answering service division. She also assists in our front office when needed. Yuritzi is always polite and courteous to the callers, clients and her fellow employees. She is always…