Team Snug San Diego 2016

San Diego Convention 2016

San Diego Convention 2016 The San Diego Convention  2016 put on by our user group and our vendor generates so much energy and ideas! New ideas for our Agents, IT Department and Sales! What did we learn that will benefit our clients? Here is a little sneak preview State of the Art and Immediate Reports…

Telephone Etiquette

Telephone Etiquette

Telephone Etiquette It seems pretty basic doesn’t it? Your parents taught you how to communicate on the phone right? It really depends on your generation.  Today’s young adults spend more time communicating on their smart devices then they possibly do in a verbal conversation. So here are a few tips when they get out into…

Music on Hold

Custom Music on Hold

Custom Music on Hold Wouldn’t it be wonderful for your clients to hear your customized messages or advertising on hold? Kelley’s is now offering custom hold messages for when your calls are transferred to our office. Change the message monthly, quarterly, annually or for special events!  Let your clients hear YOUR message! Need assistance creating…