What is a Call Center? Call Centers deal with large businesses. The typical call center has 200 plus workstations. They are a large business. And they do business with Large Businesses. Call Center accounts are handled very differently than a traditional answering service account. Call center accounts require an information-gathering process which includes: Straight forward…
Happy 14th Anniversary Patty! Kelley’s would like to thank and congratulate Patty on her 14 year work anniversary. Patty wears many hats at our company. She started as an answering service agent. She worked many years and many different shifts. On occasion even now when an agent needs help or an emergency arises she is…
Five phrases your customers should never hear. It is important to create a personal connection with your customers for your business to succeed. The first connection your customer receives on the phone should be positive phrasing with a warm tone. A frustrated customer does not want to hear a negative toned phrase, if they do…
What is an Answering Service? The definition of an answering service is “a business that answers telephone calls and takes messages for the people and businesses that hire it.” Perhaps a more complete definition is a service provider that is employed by another business to processes incoming telephone calls, take a message, and deliver it…
Happy Anniversary Amanda! Kelley’s would like to thank and congratulate Amanda on her 5 year work anniversary. Amanda is a wonderful asset to our team. She primarily works swing shift and on the weekends. She excels at multi tasking by taking calls and inputting in clients on call for the month. She is rarely sick…