Answering ServiceOral Surgeons and Dentists

Kelley’s Answering Service for Dentists and Oral Surgeons

Are you a Dentist or Oral Surgeon? Do you manage their practice?

Whether your business is a single doctor practice or a large clinic an answering service call center can be a valuable resource to your company.  Your front receptionist cannot be at work 24/7 to handle scheduling, cancellations and rescheduling appointments.  What happens when a potential new patient calls after hours and gets voicemail? Do they leave a message? Do they go to the next Office on their list?

The benefits of a call center answering service for oral surgeons and dentists.

  • Your phone is answered with a knowledgeable friendly bilingual agent ALL Hours of the day, night, weekend and Holiday’s. Our bilingual agents are available during lunch, after hours, vacations, and Holiday’s. Never miss another call.
  • An answering service is available as a backup to your current staff or when you are in a seeing a patient. Phones can be configured to transfer to our agents in an overflow situation.
  • Small Offices can have the luxury of dedicating time to the current patient and not worry that an incoming call is going unanswered. Thereby providing an excellent customer experience to your current patient.
  • An additional option would be to have our answering service agents schedule appointments per your customized instructions. Our appointment scheduling system is configurable with many options and appointment reminders.  Wouldn’t you love getting that email letting you know we have scheduled an appointment for you?
  • Do you have an on-call staff member at night? Let us screen the urgent calls from the office calls. Then dispatch out your staff for the urgent calls only.
  • Kelley’s offers the Secure Messaging Plus App. Secure Messaging Plus is HIPAA-compliant giving you the option to exchange sensitive information via text with your peers, office and Answering Service.
  • HIPAA Compliant: Our staff are certified Business Associate HIPAA compliant to protect all sensitive and personal information regarding your patients.

 

Kelley’s goal is to be an extension of your team:

  • To provide an excellent customer service experience to your callers.
  • Allow you to manage your time more productively.
  • And increase your profitability.

 

Rate plans for all sizes of Industry! Kelley’s charges by time, you are only paying for the agent’s time you use. No expensive equipment to buy or install, and you have the flexibility of changing your package at any time. Or sign up for our auto-assign and Kelley’s system will calculate the minutes used at the end of each month and put you in the correct package for that month at no additional cost. Whether you are a small, medium or large business you only pay for the time you use!

 

Kelley’s Answering Service & Virtual Receptionist Service has been providing service to customers for dentists and oral surgeons in Walla Walla, Wenatchee, Yakima, Tri-Cities, Spokane, and the Seattle area for 50 years.  Our traditional client base is Washington, Oregon & Idaho. New clients are nationwide!

We Answer Your Calls so you can: Manage your Business!

 

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