24 Hour Live Services
Traditional Telephone Answering Service
Kelley’s has been offering Traditional Answering Service for over 46 years. We are the customer service agent when calling your local doctor’s office, HVAC, Plumber or many other small businesses. Is your business service oriented, needing 24/7 responsiveness, daytime overflow, or vacation coverage? Or maybe your office doesn’t need a full time receptionist. Kelley’s staff gives you the peace of mind your calls are answered, forwarded to the appropriate personnel, and tracked for internal follow up.
Bilingual Answering Service
The need for Bilingual Answering Services has never been greater. We offer our bilingual Spanish/English answering service to you at no additional charge. Our staff ensure that your customers are understood and receive a superior customer service experience.
Virtual Remote Receptionist
- A Virtual Receptionist is incredibly beneficial for businesses that need to route calls to staff members located throughout the country who are working out of home based offices.
- Our staff will answer, query, and route calls to appropriate staff located locally or across the country.
- You can choose to have our customer service representatives handle the call traffic full-time 24/7, during overflow hours, or on demand.
- Never worry again about covering reception duties for sick days, vacation days or for someone needing to leave the office early for an appointment.
- Think of us as your office assistant; we will take your calls, make appointments, then notify you of an upcoming meeting.
- Our appointment scheduler program is created around your specific parameters. You have complete control in updating, moving, and managing content with just a few clicks.
- Appointment Scheduling gives you the time to build your business without being tied to the office making appointments.
What is Absence Management? Absence Management tracks employee absences.
- Employees call a designated phone number to report they will be: late for work, absent from work, taking a floating holiday, or returning to work. Our staff will document the conversation with a time and date stamp, verify the calling number, and can record the conversation if requested. The information is then dispatched per our client specific protocols.
- Absence management offers clients an independent 3rd party processing of this data. Daily reports are then provided to our client’s management team for internal follow up.
In every business or professional practice a missed phone call is a missed opportunity. Don’t miss another sales call, current client or vendor. Transfer your phones to Kelley’s so you don’t miss another call!
During peak call flow, office closure, holidays or for an unexpected high volume call flow, our staff is available to answer, query, and route calls so your business stays connected to its current and potential customers.
Live Answering Service to Voice Mail
Looking for a combination of Live Inbound services and Automated Voice Mail Services? We have it!
Screen callers after hours with an automated attendant to determine non-urgent versus urgent calls. Non-Urgent calls can be routed to another Voice Mail option while urgent calls are routed to our Live 24/7 agents for immediate assistance.
Need our staff to access your Website for additional data or data entry? Kelley’s Answering Service is fully web enabled. Our staff can access your website to assist the caller.
Client Web Portal
All messages can be retrieved via our Web Portal Client Access. Your Manager can forward current and historical messages to staff or print messages directly to your in house printer. Kelley’s makes it easy to manage YOUR account.
Managing On-Call is crucial for a range of Industries: Hospitals, Veterinarians, Service Repair Technicians. Kelley’s offers Web On-Call services so your staff can access your on-call schedule from anywhere there is an internet connection. Depending on access rights they can view, modify and update schedules via our portal!
Secure Text Messaging
Kelley’s Startel Secure messaging allows communication in a HIPAA compliant format. Features:
- Messages are Encrypted
- Know when your messages to your colleagues are delivered & read
- Free secure messaging between devices
- Quickly manage messages directly from your device!