Answering ServiceBilingual Answering Service for Towing Companies

Bilingual Answering Service for Towing Companies

Nothing irritates a customer more than having to wait to talk to someone when in need of service. When a customer is in crisis mode because they are having car trouble they expect to talk to someone right away. Consequently, your customers want to be able to reach you quickly and not have to wait for a response. Routing your calls to Kelley’s 24/7/365 answering service is the perfect way to stay on top of your customers’ needs.

Kelley’s goal is to be an extension of your team:

Our bilingual customer service agents are trained in handling the initial call with a professional friendly manner. We acquire relevant and accurate information. After we gather your customer’s information we dispatch the call promptly. Kelley’s can also schedule appointments per your customized instructions.

We contact your employees by phone, text, email or pager. State Patrol or Police Dispatch calls can be connected directly to your driver.  You set up your account, instructions and relays as you see fit your company.

Kelley’s 24/7 bilingual support accommodates your customers’ needs so you don’t lose potential business. Your services are required at unknown times day and night. We are always ready to provide courteous and knowledgeable service whenever your phone rings. Also, by providing our service with a list of your pricing, our agents can provide the customer with the information they need.  This cuts the time you are on the phone with a customer in half, freeing you up for more calls.

Rate plans for all sizes of Industry!


Here at Kelley’s we charge by time. In other words, you only paying for the agent’s time you use. No expensive equipment to buy or install. Most importantly, you have the flexibility of changing your package at any time. Sign up for our auto-assign plan and Kelley’s system will calculate the minutes used at the end of each month. The auto-assign plan then puts you in the correct package for that month at no additional cost. Whether you are a small, medium or large business you only pay for the time you use!


Call, chat or email today for more information!

Kelley’s Answering Service & Virtual Receptionist Service has been providing service to customers in Walla Walla, Wenatchee, Yakima, Tri-Cities, Spokane, and the Seattle area for over 50 years.  Our traditional client base is Washington, Oregon & Idaho. New clients are nationwide!

Keeping you connected since 1968!