Telephone Etiquette

Telephone Etiquette

Telephone Etiquette It seems pretty basic doesn’t it? Your parents taught you how to communicate on the phone right? It really depends on your generation.  Today’s young adults spend more time communicating on their smart devices then they possibly do in a verbal conversation. So here are a few tips when they get out into…

Music on Hold

Custom Music on Hold

Custom Music on Hold Wouldn’t it be wonderful for your clients to hear your customized messages or advertising on hold? Kelley’s is now offering custom hold messages for when your calls are transferred to our office. Change the message monthly, quarterly, annually or for special events!  Let your clients hear YOUR message! Need assistance creating…

Home Health Care & Hospice Answering Service

Home Health Care and Hospice Answering Service

Home Health Care and Hospice Answering Service Home Health Care and Hospice services have three major required communication elements: sensitivity, accuracy and promptness. You and your company are expected to portray all of these characteristics all the time, especially nights and weekends. An Answering Service can help by answering calls that are being missed or…

Emotional Intelligence in the Call Center

Emotional Intelligence at the Workplace

Emotional Intelligence at the Workplace. Leadership skills are crucial in every organization. And great leaders work on these skills all of the time. An article about Emotional Intelligence in the Call Center by Jim Iyoob referenced Daniel Goleman’s book Emotional Intelligence and reminded our organization of the importance of this issue with our staff, our…

Sharing Information with your Answering Service, Collaborate

Sharing Information with your Answering Service

Sharing Information with your Answering Service Are you getting the best out of your answering service? Are they able to provide callers with essential information about your business? Each business is customized for their specific needs and requests. However, every business has some of the same structure. This essential information can be quickly and effectively…

Happy Anniversary Yuritzi

Happy Anniversary Yuritzi!

Happy Anniversary Yuritzi! Kelley’s would like to thank and congratulate Yuritzi on her 6 year work anniversary. Yuritzi is one of Kelley’s bilingual agents on the answering service division. She also assists in our front office when needed. Yuritzi is always polite and courteous to the callers, clients and her fellow employees. She is always…

Weekend Answering Service

Weekend Answering Service Days off and Weekends! When was the last time as a small business owner you had free time? When was the last time you weren’t attached at the hip with your phone?  With Kelley’s Weekend Answering Service getting out of town, enjoying dinner out with your family or friends, hitting the slopes…