Home Health Care and Hospice Answering Service
Home Health Care and Hospice services have three major required communication elements: sensitivity, accuracy and promptness. You and your company are expected to portray all of these characteristics all the time, especially nights and weekends. An Answering Service can help by answering calls that are being missed or delayed. Hiring a Telephone Answering Service will:
- Make sure you never miss a call
Kelley’s answering service works for you, 24 hours a day and seven days a week. By having a live answering service your clients receive the comfort they need when wanting to speak to a live person, rather than a recording. The answering service agents are trained to take a detailed message from the client to pass on to the appropriate person.
- Helps retain patients
If a patient calls and receive a voicemail they can get easily frustrated that they are unable to speak to a live person. When a client becomes frustrate they are more likely to find a different provider. Using an answering service solves this by ensuring your patients receive a friendly professional agent on the line regardless of the time of day they are calling.
- Be an extension to your office staff
You can’t have your best employees working 24/7, with an answering service your clients will always receive friendly, professional responses they want and deserve. Your clients won’t even know they are not speaking to your office staff. Our agents are dedicated to providing your clients with the best experience possible.
- Keep clients and families in touch
Keeping families and clients in touch with an afterhours and overflow answering service helps keep the communication open with the home care staff. Non-emergency callers are looking for information that an answering service agent can provide or take a message and relay to the correct person. Serious predicaments that need to be handled promptly, an answering service agent will collect the information from the client and contact the on-call nurse or connect the nurse to the caller. Your calls must be answered quickly, critical situations must be addressed promptly, and all callers need to be treated with sensitivity.
By having an answering service you are not only benefiting your business but also your clients. Let Kelley’s help maintain a healthy relationship.