Kelley’s IntelliSite Client Web Portal
Kelley’s proudly offers our clients access to their account information via a web portal. Whether it is from your PC, smart phone and/or tablet clients have access to the following components:
- Messages, new and archived
- Time activated Alerts
- On-Call and Shift Assignments
Kelley’s configures each login with individual passwords and access rights. Does your receptionist need access to see the pending messages? Does your office manager need access to the on-call only? As the general manager you want access to the full site. Be assured that only users with the appropriate permissions can access your account information on the IntelliSite
Many managers required detailed information of all their account activity. With the IntelliSite they have 24/7 access to all messages pending and delivered. Do you want to see when the on-call retrieved a message? Or what time they were dispatched on their last call?
Kelley’s IntelliSite offers Easy Account Management Tools:
- Does your office update or change on-call staff regularly? Our IntelliSite gives you access to update the on-call on the fly. Rather than call into an agent purely access the portal. Then update the on-call immediately or for months in advance.
- With the Holiday season near Time Activated alerts are a wonderful resource to our clients. Time activated alerts give our staff temporary information to relay to the client. For example, the office is in a training meeting until 2pm. Or the office is closed today for their annual retreat. Keeping our agents informed allows us to give your clients an exceptional customer service experience.
- Update and notify the answering service staff and your clients of new office hours, or staff.
Message Management Tools:
- Kelley’s IntelliSite Auto Refresh feature updates messages every 30 se Your staff can stay logged into and monitor calls on our site all day. No need to call into pick up messages anymore! Quicker relaying of messages improves response time to your customer providing an excellent customer experience.
- In addition messages can be viewed, printed, emailed and filed directly by your staff! No need to contact the call center to clear the call.
- Need to review a call that came in 2 weeks ago? No problem Archived messages are available to review also. Just search by sender name and date for complete control and management.
Kelley’s IntelliSite offers all of this and much more!
Call today for your individual login and password!