New Location!!

After 47 years in Pasco, WA Kelley’s Tele-Communications, Inc has moved across the river to Kennewick!  Our new address is 8121 W Grandridge Blvd Ste C.  We are located across the street from Nouveau Day Spa and in the same building as Umpqua Bank! Patty and Pete can help you with our DISH, DIRECTV and…


Our Appreciation!

We would like to send a big Thank You to the companies that helped to make our move run smoothly! Everstar Realty: Gayle and Kristin were wonderful guiding us through the process. Brutzman’s Office Solutions: Ken and Anita provided new desks for our answering service staff. National Maintenance Contractors: Ryan’s staff cleaned our new office.…


Transferring Calls

You have made the decision to contract a live 24 hour answering service or an integrated voicemail solution.  Wonderful! However, HOW do you transfer the calls? How does a customer redirect the calls from their business line to the answering service to answer? This is a common question for all new clients. Kelley’s has outlined…


Pete at Dish Team Summit

Happy 25th Work Anniversary Pete!

Happy 25th Work Anniversary Pete! Today we celebrate and congratulate Pete on his 25 year work anniversary. Pete joined Kelley’s staff in 1990. He started out as one of Kelley’s Sales Representative for the Tri-Cities and Yakima area. Pete transferred from sales to technician and has made the Tri-Cities his home. Pete has so many…


Agents Answer with a Smile

Agents Answer with a Smile!

Agents Answer with a Smile! For 47 years our management team has ingrained to our staff “Put a smile in your voice”.  The tone, inflection, volume and rhythm in your voice sets the stage for the call.  Speaking in a friendly, warm, compassionate manner encourages callers to be friendly and open in response. When you…


Thank You Congratulations Happy Anniversary

Happy Anniversary Kate and Diana!

Happy Anniversary Kate and Diana! Kelley’s would like to thank and congratulate two employees on their work anniversary.  Kate is celebrating 8 years with Kelley’s.  Diana just had her 1st of we hope many anniversaries.  Kate and Diana are very beneficial to our team. Kate is Kelley’s Answering Service Supervisor. Kate joined our staff in…


HVAC Answering Service Repair Tech

HVAC Answering Service

HVAC Answering Service How can an answering service benefit the HVAC Industry? There are all sizes of HVAC companies. An answering service can provide support no matter the size of the company. How you ask? Kelley’s goal is to be an extension of your team: To provide an excellent customer service experience to your clients.…