Agents Answer with a Smile

Agents Answer with a Smile!

Agents Answer with a Smile! For 47 years our management team has ingrained to our staff “Put a smile in your voice”.  The tone, inflection, volume and rhythm in your voice sets the stage for the call.  Speaking in a friendly, warm, compassionate manner encourages callers to be friendly and open in response. When you…


Angry Caller

Angry Callers

Angry Callers In the answering service industry there are going to be angry callers. In reality they are primarily stressed people looking for a solution to a problem. They are looking to be heard and assured that a qualified individual will assist them. How our agents respond makes a difference in providing an excellent customer…


Plumbing Contractor

Answering Service for Plumbers

Answering Service for your plumbing business! Plumbers need to be able to be reached at all hours of the day and night by their customers in case of an emergency. Routing your calls to Kelley’s 24/7/365 answering service for your plumbing business is the perfect way to stay on top of your customers needs. Kelley’s…