Agents Answer with a Smile! Agents answer with a smile! For 50 years our management team has ingrained to our staff “Put a smile in your voice”. The tone, inflection, volume and rhythm in your voice sets the stage for the call. Speaking in a friendly, warm, compassionate manner encourages callers to be friendly and…
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Agents Answer with a Smile! For 47 years our management team has ingrained to our staff “Put a smile in your voice”. The tone, inflection, volume and rhythm in your voice sets the stage for the call. Speaking in a friendly, warm, compassionate manner encourages callers to be friendly and open in response. When you…
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Kelley’s would like to congratulate Amanda on being September’s Employee of the Month! Amanda started as an answering service agent. She has worked every shift possible here at Kelley’s! In 2017 she was promoted to Administrative Assistant. And the progress she has made! To say the least she has helped catapult our team to another…
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Angry Callers In the answering service industry there are going to be angry callers. In reality they are primarily stressed people looking for a solution to a problem. They are looking to be heard and assured that a qualified individual will assist them. How our agents respond makes a difference in providing an excellent customer…
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Kelley’s Answering Service for Dentists and Oral Surgeons Are you a Dentist or Oral Surgeon? Do you manage their practice? Whether your business is a single doctor practice or a large clinic an answering service call center can be a valuable resource to your company. Your front receptionist cannot be at work 24/7 to handle…
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Answering Service for Funeral Home. When a family is dealing with a death the last thing they want to worry about is getting a voicemail when they are trying to call a funeral home. Having to wait for a return call only adds more stress and confusion to a grieving family during their difficult time.…
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Answering Service for your plumbing business! Plumbers need to be able to be reached at all hours of the day and night by their customers in case of an emergency. Routing your calls to Kelley’s 24/7/365 answering service for your plumbing business is the perfect way to stay on top of your customers needs. Kelley’s…
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Answering Service for Towing Companies When a customer is in crisis mode because they are having car trouble they expect to talk to someone right away. Your customers want to be able to reach you quickly and not have to wait for a response. Nothing irritates a customer more than having to wait to talk…
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Answering Service for Veterinarians & Animal Control. When a customer is in crisis mode because they are having trouble with their animals they expect to talk to someone right away. Your customers want to be able to reach you quickly and not have to wait for a response. Nothing irritates a customer more than having…
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Answering Service for your Insurance Company Customer service for an insurance company is very important. Individuals and families spend a large amount of their hard earned money on insurance for a variety of reasons. They buy medical insurance so they are able to receive medical care, home insurance to protect their house and valuables inside,…
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