Happy Anniversary Yvonne!

Happy Anniversary Yvonne!

Happy Anniversary Yvonne! Kelley’s would like to thank and congratulate Yvonne on her 2 year work anniversary. Yvonne is such an asset to our team.  She is a bilingual agent on our answering service.  Yvonne exhibits all of the best qualities we expect of our staff. She is personable and polite to our clients and…

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Secure Messaging with Kelley's

Kelley’s Secure Messaging & Secure Messaging Plus

Kelley’s Secure Messaging & Secure Messaging Plus Text messaging is becoming the preferred communication method among business and healthcare professionals. It’s convenient, quick and less invasive than a phone call. Kelley’s offers two different Secure Messaging Solutions. Both Secure Messaging and Secure Messaging Plus are HIPAA-compliant making it so you are able to exchange sensitive…

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Kelley's Appointment Scheduler

Kelley’s Appointment Scheduler

Kelley’s Appointment Scheduler Kelley’s Appointment Scheduler is a web-based application that can be used as a standalone scheduler and accessed and managed by a single company or user. The scheduler can also be integrated with the Answering Service, allowing both Kelley’s agents and clients to schedule appointments.  Let Kelley’s schedule your appointments giving you more…

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Weekend Answering Service

Weekend Answering Service Days off and Weekends! When was the last time as a small business owner you had free time? When was the last time you weren’t attached at the hip with your phone?  With Kelley’s Weekend Answering Service getting out of town, enjoying dinner out with your family or friends, hitting the slopes…

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Happy Anniversary Yuritzi

Happy Anniversary Yuritzi!

Happy Anniversary Yuritzi! Kelley’s would like to thank and congratulate Yuritzi on her 6 year work anniversary. Yuritzi is one of Kelley’s bilingual agents on the answering service division. She also assists in our front office when needed. Yuritzi is always polite and courteous to the callers, clients and her fellow employees. She is always…

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Emotional Intelligence in the Call Center

Emotional Intelligence at the Workplace

Emotional Intelligence at the Workplace. Leadership skills are crucial in every organization. And great leaders work on these skills all of the time. An article about Emotional Intelligence in the Call Center by Jim Iyoob referenced Daniel Goleman’s book Emotional Intelligence and reminded our organization of the importance of this issue with our staff, our…

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