Bilingual HVAC Answering Service

Bilingual HVAC Answering Service

Bilingual HVAC Answering Service How can Kelley’s Bilingual HVAC Answering Service help your company? Our goal at Kelley’s is to be an extension of your team. Kelley’s bilingual customer service agents are trained in handling the initial call with a professional friendly manner. Firstly, we acquire relevant and accurate information. Secondly, we dispatch the call…

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Music on Hold

Custom Music on Hold

Custom Music on Hold Wouldn’t it be wonderful for your clients to hear your customized messages or advertising on hold? Kelley’s is now offering custom hold messages for when your calls are transferred to our office. Change the message monthly, quarterly, annually or for special events!  Let your clients hear YOUR message! Need assistance creating…

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Domestic Violence & Crisis Response Agencies

Answering Service for Domestic Violence & Crisis Response Agencies The Social Services industries that specifically meet the needs of those in crisis have three major required communication elements: timeliness, sensitivity & accuracy. Your company, employees and volunteers are expected to portray all of these characteristics all the time, especially nights and weekends. Often times your…

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Emotional Intelligence in the Call Center

Emotional Intelligence at the Workplace

Emotional Intelligence at the Workplace. Leadership skills are crucial in every organization. And great leaders work on these skills all of the time. An article about Emotional Intelligence in the Call Center by Jim Iyoob referenced Daniel Goleman’s book Emotional Intelligence and reminded our organization of the importance of this issue with our staff, our…

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Happy 14th Anniversary Patty

Happy 14th Anniversary Patty!

Happy 14th Anniversary Patty! Kelley’s would like to thank and congratulate Patty on her 14 year work anniversary. Patty wears many hats at our company. She started as an answering service agent. She worked many years and many different shifts. On occasion even now when an agent needs help or an emergency arises she is…

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Barb, our manager

Happy 16th Anniversary Barb!

Happy 16th Anniversary! Kelley’s would like to thank and congratulate Barb on her 16 year work anniversary. Barb started with Kelley’s in 2000 as one of our answering service agents.  She has worked every shift and then some creative ones to boot.  Barb is a natural leader and soon became our evening & weekend supervisor. …

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