Welcome New Employees

Welcome Alexis & Elena

Welcome New Employees Alexis & Elena! In the past three months Kelley’s has welcomed two new bilingual agents to our answering service division. Kelley’s trains its staff on professionalism and courtesy to client’s, callers and fellow staff members. Each of our new employees takes HIPAA training when first hired, along with a month long training…

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Weekend Answering Service

Weekend Answering Service Days off and Weekends! When was the last time as a small business owner you had free time? When was the last time you weren’t attached at the hip with your phone?  With Kelley’s Weekend Answering Service getting out of town, enjoying dinner out with your family or friends, hitting the slopes…

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Transferring Calls

You have made the decision to contract a live 24 hour answering service or an integrated voicemail solution.  Wonderful! However, HOW do you transfer the calls? How does a customer redirect the calls from their business line to the answering service to answer? This is a common question for all new clients. Kelley’s has outlined…

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Telephone Etiquette

Telephone Etiquette

Telephone Etiquette It seems pretty basic doesn’t it? Your parents taught you how to communicate on the phone right? It really depends on your generation.  Today’s young adults spend more time communicating on their smart devices then they possibly do in a verbal conversation. So here are a few tips when they get out into…

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Team Employee Appreciation

Team Employee Appreciation!

Team Employee Appreciation! Here at Kelley’s we understand the importance of team employee appreciation! The stronger our team, the stronger our company, the better service we provide our clients! 1st quarter this year we have 3 exceptional team members that deserve a shout out. Barb: Kelley’s Answering Service Manager Barb has been with Kelley’s for…

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Team Employee Appreciation

Team Appreciation

Team Employee Appreciation! Here at Kelley’s we understand the importance of team employee appreciation! The stronger our team, the stronger our company, the better service we provide our clients! In addition to regular team building events we have 3 exceptional team members that deserve a shout out. Patty: Sales & Administrative Assistant Patty has been…

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