Weekend Answering Service

Weekend Answering Service Days off and Weekends! When was the last time as a small business owner you had free time? When was the last time you weren’t attached at the hip with your phone?  With Kelley’s Weekend Answering Service getting out of town, enjoying dinner out with your family or friends, hitting the slopes…

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Happy Anniversary Yuritzi

Happy Anniversary Yuritzi!

Happy Anniversary Yuritzi! Kelley’s would like to thank and congratulate Yuritzi on her 6 year work anniversary. Yuritzi is one of Kelley’s bilingual agents on the answering service division. She also assists in our front office when needed. Yuritzi is always polite and courteous to the callers, clients and her fellow employees. She is always…

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Emotional Intelligence in the Call Center

Emotional Intelligence at the Workplace

Emotional Intelligence at the Workplace. Leadership skills are crucial in every organization. And great leaders work on these skills all of the time. An article about Emotional Intelligence in the Call Center by Jim Iyoob referenced Daniel Goleman’s book Emotional Intelligence and reminded our organization of the importance of this issue with our staff, our…

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Music on Hold

Custom Music on Hold

Custom Music on Hold Wouldn’t it be wonderful for your clients to hear your customized messages or advertising on hold? Kelley’s is now offering custom hold messages for when your calls are transferred to our office. Change the message monthly, quarterly, annually or for special events!  Let your clients hear YOUR message! Need assistance creating…

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