Telephone Etiquette

Telephone Etiquette

Telephone Etiquette It seems pretty basic doesn’t it? Your parents taught you how to communicate on the phone right? It really depends on your generation.  Today’s young adults spend more time communicating on their smart devices then they possibly do in a verbal conversation. So here are a few tips when they get out into…

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Team Snug San Diego 2016

San Diego Convention 2016

San Diego Convention 2016 The San Diego Convention  2016 put on by our user group and our vendor generates so much energy and ideas! New ideas for our Agents, IT Department and Sales! What did we learn that will benefit our clients? Here is a little sneak preview State of the Art and Immediate Reports…

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Team Employee Appreciation

Team Employee Appreciation!

Team Employee Appreciation! Here at Kelley’s we understand the importance of team employee appreciation! The stronger our team, the stronger our company, the better service we provide our clients! 1st quarter this year we have 3 exceptional team members that deserve a shout out. Barb: Kelley’s Answering Service Manager Barb has been with Kelley’s for…

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Plumbing Contractor

Answering Service for Plumbers

Answering Service for your plumbing business! Plumbers need to be able to be reached at all hours of the day and night by their customers in case of an emergency. Routing your calls to Kelley’s 24/7/365 answering service for your plumbing business is the perfect way to stay on top of your customers needs. Kelley’s…

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Happy Anniversary Marilly!

Happy Anniversary Marilly!

Happy Anniversary Marilly! Kelley’s would like to thank and congratulate Marilly on her 3 year work anniversary. Marilly is a wonderful asset to our team. She primarily works independently as our bilingual graveyard agent.  She excels at multi tasking.  She is always on time, rarely sick and always available to help out taking extra shifts…

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Thank You Congratulations Happy Anniversary

Happy Anniversary Amanda

Happy Anniversary Amanda! Kelley’s would like to thank and congratulate Amanda on her 5 year work anniversary. Amanda is a wonderful asset to our team. She primarily works swing shift and on the weekends. She excels at multi tasking by taking calls and inputting in clients on call for the month. She is rarely sick…

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Answering Service Agent

What is an Answering Service?

What is an Answering Service? The definition of an answering service is “a business that answers telephone calls and takes messages for the people and businesses that hire it.” Perhaps a more complete definition is a service provider that is employed by another business to processes incoming telephone calls, take a message, and deliver it…

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