Happy Anniversary Pete

Happy 26th Work Anniversary Pete

Happy 26th Work Anniversary Pete! Today we celebrate and congratulate Pete on his 26 year work anniversary. He joined Kelley’s staff in 1990. He started out as one of Kelley’s Sales Representative for the Tri-Cities and Yakima area. He transferred from sales to technician and has made the Tri-Cities his home. Pete has held many…


Backup Everything

Redundancy and your Answering Service

Redundancy and your Answering Service. Answering Services, Call Centers & Virtual Receptionist Services are in the business of providing your customer’s service when your regular staff is unavailable. Most services are available 24/7/365. What protocols are in place when an unexpected outage or disaster happens? It is important to know if your service provider has…


Team Employee Appreciation

Team Appreciation

Team Employee Appreciation! Here at Kelley’s we understand the importance of team employee appreciation! The stronger our team, the stronger our company, the better service we provide our clients! In addition to regular team building events we have 3 exceptional team members that deserve a shout out. Patty: Sales & Administrative Assistant Patty has been…


Yvonne Anniversary 2016

Happy Anniversary Yvonne!

Happy Anniversary Yvonne! Kelley’s would like to thank and congratulate Yvonne on her 3 year work anniversary. Yvonne is such an asset to our team.  She recently accepted one of our team lead agent positions in  our Kelley’s Answering Service division.  She is always polite and courteous to the callers, clients and her fellow employees.…


Happy Holiday

Holiday Telephone Coverage

Holiday Telephone Coverage It’s that time a year again; the holidays are right about the corner. They come one right after the other, and without proper planning they can cause problems with your customer service process. This year almost all of them are going to fall on a weekend. Veterans Day: Friday November 11 Thanksgiving:…


Prescreening or Live Answering

Live Answer Versus Prescreening

Live Answer Versus Prescreening Callers. At Kelley’s TC we typically have two types of clients. Those who want all calls answered as soon as possible with a “Live” representative. Those that want their calls screened prior to getting a “Live” representative. What are the advantages of each? And what is right for your clientele? A…