Team Employee Appreciation

Team Appreciation

Team Employee Appreciation! Here at Kelley’s we understand the importance of team employee appreciation! The stronger our team, the stronger our company, the better service we provide our clients! In addition to regular team building events we have 3 exceptional team members that deserve a shout out. Patty: Sales & Administrative Assistant Patty has been…

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Yvonne Anniversary 2016

Happy Anniversary Yvonne!

Happy Anniversary Yvonne! Kelley’s would like to thank and congratulate Yvonne on her 3 year work anniversary. Yvonne is such an asset to our team.  She recently accepted one of our team lead agent positions in  our Kelley’s Answering Service division.  She is always polite and courteous to the callers, clients and her fellow employees.…

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Happy Holiday

Holiday Telephone Coverage

Holiday Telephone Coverage It’s that time a year again; the holidays are right about the corner. They come one right after the other, and without proper planning they can cause problems with your customer service process. This year almost all of them are going to fall on a weekend. Veterans Day: Friday November 11 Thanksgiving:…

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Prescreening or Live Answering

Live Answer Versus Prescreening

Live Answer Versus Prescreening Callers. At Kelley’s TC we typically have two types of clients. Those who want all calls answered as soon as possible with a “Live” representative. Those that want their calls screened prior to getting a “Live” representative. What are the advantages of each? And what is right for your clientele? A…

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Millennials

Millennials

Millennials Kelley’s has many generations of employees. We have some Boomers, some Generation X and our new hires are predominantly Millennials. To say the least how each demographic interacts with each other, management and clients are unique. Our team recently reviewed the article from The Balance on “Tips to Manage Millennials” and found it very…

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Welcome New Employees

Welcome Alexis & Elena

Welcome New Employees Alexis & Elena! In the past three months Kelley’s has welcomed two new bilingual agents to our answering service division. Kelley’s trains its staff on professionalism and courtesy to client’s, callers and fellow staff members. Each of our new employees takes HIPAA training when first hired, along with a month long training…

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Phone Customer Service

Phone Customer Service

Phone Customer Service Customer service, reviews and referrals have always been integral to companies. Great customer service leads to great reviews and happy customers refer their friends and family.  But what happens when there is a bad customer service experience? It can ruin your brand and affect your revenue stream. We make our agents aware…

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