Millennials

Millennials

Millennials Kelley’s has many generations of employees. We have some Boomers, some Generation X and our new hires are predominantly Millennials. To say the least how each demographic interacts with each other, management and clients are unique. Our team recently reviewed the article from The Balance on “Tips to Manage Millennials” and found it very…

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New Location!!

After 47 years in Pasco, WA Kelley’s Tele-Communications, Inc has moved across the river to Kennewick!  Our new address is 8121 W Grandridge Blvd Ste C.  We are located across the street from Nouveau Day Spa and in the same building as Umpqua Bank! Patty and Pete can help you with our DISH, DIRECTV and…

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Our Appreciation!

We would like to send a big Thank You to the companies that helped to make our move run smoothly! Everstar Realty: Gayle and Kristin were wonderful guiding us through the process. Brutzman’s Office Solutions: Ken and Anita provided new desks for our answering service staff. National Maintenance Contractors: Ryan’s staff cleaned our new office.…

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Congratuations Marthell and Yuritzi

Outstanding Employee’s Q3 2018

With Q3 ending we want to recognize some of our outstanding employees! Here at Kelley’s we understand the importance of team employee appreciation! The stronger our team, the stronger our company, the better service we provide our clients! In addition to regular team building events we have 3 outstanding team members that deserve a shout…

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Pete’s 28th Work Anniversary

Happy 28th Work Anniversary Pete! Today we celebrate and congratulate Pete on his 28-year work anniversary. He joined Kelley’s staff in 1990. He started out as one of Kelley’s Sales Representative for the Tri-Cities and Yakima area. Pete transferred from sales to technician to IT Manager and has made the Tri-Cities his home. He has…

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Phone Customer Service

Phone Customer Service

Phone Customer Service Customer service, reviews and referrals have always been integral to companies. Great customer service leads to great reviews and happy customers refer their friends and family.  But what happens when there is a bad customer service experience? It can ruin your brand and affect your revenue stream. We make our agents aware…

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Plumbing Contractor

Plumber Answering Service

Plumbers need Answering Services for their business! Plumbers need to be able to be reached at all hours of the day and night by their customers in case of an emergency. Routing your calls to Kelley’s 24/7/365 answering service is the perfect way to stay on top of your customers needs. Kelley’s agents will give…

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Backup Everything

Redundancy and your Answering Service

Redundancy and your Answering Service. Answering Services, Call Centers & Virtual Receptionist Services are in the business of providing your customer’s service when your regular staff is unavailable. Most services are available 24/7/365. What protocols are in place when an unexpected outage or disaster happens? It is important to know if your service provider has…

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Team Snug San Diego 2016

San Diego Convention 2016

San Diego Convention 2016 The San Diego Convention  2016 put on by our user group and our vendor generates so much energy and ideas! New ideas for our Agents, IT Department and Sales! What did we learn that will benefit our clients? Here is a little sneak preview State of the Art and Immediate Reports…

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