Thank You Congratulations Happy Anniversary

Happy Anniversary Kate and Diana!

Happy Anniversary Kate and Diana! Kelley’s would like to thank and congratulate two employees on their work anniversary.  Kate is celebrating 8 years with Kelley’s.  Diana just had her 1st of we hope many anniversaries.  Kate and Diana are very beneficial to our team. Kate is Kelley’s Answering Service Supervisor. Kate joined our staff in…

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Thank You Congratulations Happy Anniversary

Happy Anniversary Deihsi & Lorena

Happy Anniversary Deihsi & Lorena! Kelley’s would like to thank and congratulate two employees on their work anniversary.  Deihsi and Lorena both just had their 1st of what we hope are many more anniversaries with Kelley’s. They are very beneficial to our team. Deihsi is Kelley’s Answering Service Team Lead. She joined our staff in…

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Thank You Congratulations Happy Anniversary

Happy Anniversary Amanda

Happy Anniversary Amanda! Kelley’s would like to thank and congratulate Amanda on her 5 year work anniversary. Amanda is a wonderful asset to our team. She primarily works swing shift and on the weekends. She excels at multi tasking by taking calls and inputting in clients on call for the month. She is rarely sick…

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Happy Anniversary Pete

Happy 26th Work Anniversary Pete

Happy 26th Work Anniversary Pete! Today we celebrate and congratulate Pete on his 26 year work anniversary. He joined Kelley’s staff in 1990. He started out as one of Kelley’s Sales Representative for the Tri-Cities and Yakima area. He transferred from sales to technician and has made the Tri-Cities his home. Pete has held many…

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Pete at Dish Team Summit

Happy 25th Work Anniversary Pete!

Happy 25th Work Anniversary Pete! Today we celebrate and congratulate Pete on his 25 year work anniversary. Pete joined Kelley’s staff in 1990. He started out as one of Kelley’s Sales Representative for the Tri-Cities and Yakima area. Pete transferred from sales to technician and has made the Tri-Cities his home. Pete has so many…

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Barb, our manager

Happy 16th Anniversary Barb!

Happy 16th Anniversary! Kelley’s would like to thank and congratulate Barb on her 16 year work anniversary. Barb started with Kelley’s in 2000 as one of our answering service agents.  She has worked every shift and then some creative ones to boot.  Barb is a natural leader and soon became our evening & weekend supervisor. …

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Happy 14th Anniversary Patty

Happy 14th Anniversary Patty!

Happy 14th Anniversary Patty! Kelley’s would like to thank and congratulate Patty on her 14 year work anniversary. Patty wears many hats at our company. She started as an answering service agent. She worked many years and many different shifts. On occasion even now when an agent needs help or an emergency arises she is…

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Emotional Intelligence in the Call Center

Emotional Intelligence at the Workplace

Emotional Intelligence at the Workplace. Leadership skills are crucial in every organization. And great leaders work on these skills all of the time. An article about Emotional Intelligence in the Call Center by Jim Iyoob referenced Daniel Goleman’s book Emotional Intelligence and reminded our organization of the importance of this issue with our staff, our…

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Domestic Violence & Crisis Response Agencies

Answering Service for Domestic Violence & Crisis Response Agencies The Social Services industries that specifically meet the needs of those in crisis have three major required communication elements: timeliness, sensitivity & accuracy. Your company, employees and volunteers are expected to portray all of these characteristics all the time, especially nights and weekends. Often times your…

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