Holiday Phone Coverage

Holiday Phone Coverage

Holiday Phone Coverage It’s that time a year again; the holidays are right about the corner. They come one right after the other, and without proper planning they can cause problems with your customer service process. What do you have configured for your holiday phone coverage? Thanksgiving: Thursday November 22nd Black Friday: Friday November 23rd…

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Bilingual HVAC Answering Service

Bilingual HVAC Answering Service

Bilingual HVAC Answering Service How can Kelley’s Bilingual HVAC Answering Service help your company? Our goal at Kelley’s is to be an extension of your team. Kelley’s bilingual customer service agents are trained in handling the initial call with a professional friendly manner. Firstly, we acquire relevant and accurate information. Secondly, we dispatch the call…

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