Angry Caller

Angry Callers

Angry Callers In the answering service industry there are going to be angry callers. In reality they are primarily stressed people looking for a solution to a problem. They are looking to be heard and assured that a qualified individual will assist them. How our agents respond makes a difference in providing an excellent customer…


Agents Answer with a Smile

Agents Answer with a Smile!

Agents Answer with a Smile! For 47 years our management team has ingrained to our staff “Put a smile in your voice”.  The tone, inflection, volume and rhythm in your voice sets the stage for the call.  Speaking in a friendly, warm, compassionate manner encourages callers to be friendly and open in response. When you…