• We are very happy with it. When we call the business office we always receive great customer service. Kelley’s does a great job!

    Tri Cities, WA Construction Industry Voicemail Customer
  • Very pleased with the service. The agents are always friendly. They are doing a great job.

    Yakima WA Construction Industry
  • We have been using Kelley’s services for 4 years now.  Our company strives for a five minute response time in assisting our clients who need immediate after hour services.  Kelley’s plays an integral part in ensuring our clients receive the fastest service.  From receiving the first call, to communicating information effectively to our staff, Kelley’s has always been reliable and continuously meets our expectations.


    Answering Service Customer Since 2010.

    Hospitality Industry in Richland Washington, Salt Lake City Utah, Boise Idaho, Portland Oregon.
  • “Excellent customer service… Professional… Friendly”

    Answering Service Customer Since 2000

    Psychologist in Yakima, WA
  • “Great customer service”

    Marcie from Pasco
  • “We have been so well taken care of by Kelley’s. Whenever we have a problem or want to upgrade Kelley’s is always on the ball.”

    Lynette from Richland

Our bright, and courteous virtual receptionists will ensure your business calls are answered or forwarded correctly to the right place, and tracked precisely in a timely and pleasant manner.

Each answering service account will be customized to your business and clientele. How would you like your calls answered? What are the best ways to answer your calls after-hours? Would you like us to send calls to a voicemail or directly to an employee? We can even customize responses for doctor offices, home health and legal offices.

Treat Kelley’s, as an extension of your office personnel, we’ll ensure that the expectations you have of your internal staff will carry through to your virtual office.


Learn more or call Call (800)-533-2741

24/7 Live Answering

included in every plan

Always Available

Always a live person.

Live Answering Service to Voice Mail

Combine Live Services and Automated Voice Mail Services

Screen Callers After Hours

Non-Urgent calls are routed to Voice Mail, urgent calls are routed to live agents for immediate assistance.

Bi-Lingual Receptionists


Hablo Español

with our bilingual receptionists

Web Enabled

Need our staff to access your Website for additional data or data entry?

Our Staff Can Access Your Website

to assist your callers.

Appointment Scheduling

and meeting notifications

Complete Control

Update, move, and manage content with just a few clicks.

Secure Text Messaging

Kelley’s Startel Secure messaging allows a HIPAA compliant format.

Secure & Trackable

Know when your messages to your colleagues are delivered & read

Absence Management

track employee absences

Independent 3rd Party Verification

of when employees are late, absent, taking, or returning to work.

Call Transfers & Patching

included in every plan.

Connect Calls

Get the person you need, when you need it.

Utilize the forwarding features

your phone setup or phone vendor

We integrate with your system!

Client Web Portal

web enabled online portal


Your messages anytime, anywhere.

Overflow Service

for peak call flow, office closure and holidays

Our Staff is Available

When your staff is unable to answer

Friendly & Professional

Customized answering for your needs

In a Timely Professional Manner


  • No long-term contracts – Cancel anytime

  • Calls Answered by receptionists – not machines

  • Bilingual Receptionist – plans available

  • Family Owned & Operated – Since 1968