Why Do You Need Kelley’s Professional Answering Services?

 


Kennewick best deals on Answering ServicesStay connected to current and potential clients with our answering service solutions!

Our staff gives you the peace of mind that calls to your business are answered or forwarded to the appropriate personnel, and tracked for internal follow up.

We custom create each account to your specifications and information. How do you want us to handle your calls? How can we help you and your clients get the best possible experience after hours?

Kelley’s, as an extension of your office, will represent your business to the same professional standards you expect of your staff.

LEARN MORE OR  CALL (800)-533-2741

More Answering Services for Less Cost –Save-on-answering-service

For a fraction of the cost of hiring a full time receptionist you have access to a fully trained employee without paying benefits and payroll. Kelley’s staff is trained with an emphasis on accuracy, courtesy, professionalism, and customer service.

  • Our management staff will work with you to build your custom package depending on your specific business needs.   Plans start as low as $35.00 per month.
  • For less than dinner and a movie you can hire our professional agents to screen, and relay calls per your instructions.

24 Hour Live Services


traditional-telephone-answering Traditional Telephone Answering Service

Kelley’s has been offering Traditional Answering Service for over 46 years. We are the customer service agent when calling your local doctor’s office, HVAC, Plumber or many other small businesses. Is your business service oriented, needing 24/7 responsiveness, daytime overflow, or vacation coverage? Or maybe your office doesn’t need a full time receptionist. Kelley’s staff gives you the peace of mind your calls are answered, forwarded to the appropriate personnel, and tracked for internal follow up.

bilingual-answering-serviceBilingual Answering Service

The need for Bilingual Answering Services has never been greater. We offer our bilingual Spanish/English answering service to you at no additional charge. Our staff ensure that your customers are understood and receive a superior customer service experience.

virtual-remote-receptionistVirtual Remote Receptionist

  • A Virtual Receptionist is incredibly beneficial for businesses that need to route calls to staff members located throughout the country who are working out of home based offices.
  • Our staff will answer, query, and route calls to appropriate staff located locally or across the country.
  • You can choose to have our customer service representatives handle the call traffic full-time 24/7, during overflow hours, or on demand.
  • Never worry again about covering reception duties for sick days, vacation days or for someone needing to leave the office early for an appointment.

appointment-schedulingAppointment Scheduling

  • Think of us as your office assistant; we will take your calls, make appointments, then notify you of an upcoming meeting.
  • Our appointment scheduler program is created around your specific parameters. You have complete control in updating, moving, and managing content with just a few clicks.
  • Appointment Scheduling gives you the time to build your business without being tied to the office making appointments.

abscence-management1 Absence Management

What is Absence Management? Absence Management tracks employee absences.

  • Employees call a designated phone number to report they will be: late for work, absent from work, taking a floating holiday, or returning to work. Our staff will document the conversation with a time and date stamp, verify the calling number, and can record the conversation if requested. The information is then dispatched per our client specific protocols.
  • Absence management offers clients an independent 3rd party processing of this data. Daily reports are then provided to our client’s management team for internal follow up.

over-flow-servicesOverflow Service

In every business or professional practice a missed phone call is a missed opportunity. Don’t miss another sales call, current client or vendor. Transfer your phones to Kelley’s so you don’t miss another call!

During peak call flow, office closure, holidays or for an unexpected high volume call flow, our staff is available to answer, query, and route calls so your business stays connected to its current and potential customers.

live-answering-serviceLive Answering Service to Voice Mail

Looking for a combination of Live Inbound services and Automated Voice Mail Services? We have it!

Screen callers after hours with an automated attendant to determine non-urgent versus urgent calls. Non-Urgent calls can be routed to another Voice Mail option while urgent calls are routed to our Live 24/7 agents for immediate assistance.

online-answering-service-interfaceWeb enabled

Need our staff to access your Website for additional data or data entry?  Kelley’s Answering Service is fully web enabled. Our staff can access your website to assist the caller.

client-web-portalClient Web Portal

All messages can be retrieved via our Web Portal Client Access. Your Manager can forward current and historical messages to staff or print messages directly to your in house printer. Kelley’s makes it easy to manage YOUR account.

Managing On-Call is crucial for a range of Industries: Hospitals, Veterinarians, Service Repair Technicians. Kelley’s offers Web On-Call services so your staff can access your on-call schedule from anywhere there is an internet connection. Depending on access rights they can view, modify and update schedules via our portal!

secure-text-messagingSecure Text Messaging

Kelley’s Startel Secure messaging allows communication in a HIPAA compliant format. Features:

  • Messages are Encrypted
  • Know when your messages to your colleagues are delivered & read
  • Free secure messaging between devices
  • Quickly manage messages directly from your device!

Industries Served by Kelley’s Answering service:

MEDICAL:

  • Physicians
  • Home Health
  • Hospice
  • Medical Suppliers
  • Dental

SERVICE:

  • Plumbers
  • Carpet Cleaners
  • Water Restoration
  • HVAC
  • Small Service Providers

PUBLIC:

  • Utilities
  • Facilities

PROFESSIONAL:

  • Legal
  • Financial Advisors
  • Real Estate

SUPPORT:

  • Crisis Response Services
  • Sexual Assault Services
  • Domestic Violence

OTHER:

  • Funeral Homes
  • Veterinarians
  • Towing and Tire Companies
  • Electric Contractors

Don’t See your Industry?

What Industry are you part of? Kelley’s has a solution to assist!

Contact Us

Kelley’s answering services are available in the following states:

  • Alabama
  • Alaska
  • Arizona
  • Arkansas
  • California
  • Colorado
  • Connecticut
  • Delaware
  • Florida
  • Georgia
  • Hawaii
  • Idaho
  • Illinois
  • Indiana
  • Iowa
  • Kansas
  • Kentucky
  • Louisiana
  • Maine
  • Maryland
  • Massachusetts
  • Michigan
  • Minnesota
  • Mississippi
  • Missouri
  • Montana
  • Nebraska
  • Nevada
  • New Hampshire
  • New Jersey
  • New Mexico
  • New York
  • North Carolina
  • North Dakota
  • Ohio
  • Oklahoma
  • Oregon
  • Pennsylvania
  • Rhode Island
  • South Carolina
  • South Dakota
  • Tennessee
  • Texas
  • Utah
  • Vermont
  • Virginia
  • Washington
  • West Virginia
  • Wisconsin
  • Wyoming

24/7 Live Answering

included in every plan

Always Available

Always a live person.

Live Answering Service to Voice Mail

Combine Live Services and Automated Voice Mail Services

Screen Callers After Hours

Non-Urgent calls are routed to Voice Mail, urgent calls are routed to live agents for immediate assistance.

Bi-Lingual Receptionists

Available

Hablo Español

with our bilingual receptionists

Web Enabled

Need our staff to access your Website for additional data or data entry?

Our Staff Can Access Your Website

to assist your callers.

Appointment Scheduling

and meeting notifications

Complete Control

Update, move, and manage content with just a few clicks.

Secure Text Messaging

Kelley’s Startel Secure messaging allows a HIPAA compliant format.

Secure & Trackable

Know when your messages to your colleagues are delivered & read

Absence Management

track employee absences

Independent 3rd Party Verification

of when employees are late, absent, taking, or returning to work.

Call Transfers and Patching

included in every plan

Redirect Calls

Get the person you need when you need it.

Keep Your Phone Number

No need to change

Always Available

Always a live person.

Message Archive

web enabled online portal

Access

Your messages anytime, anywhere.

Overflow Service

for peak call flow, office closure and holidays

Our Staff is Available

When your staff is available to answer

Friendly & Professional

Customized answering for your needs

In a Timely Professional Manner

24/7

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